Posts Tagged ‘Digital’

This Week in las Noticias

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The Latino Digital Divide: The Native Born vs. The Foreign Born (Hispanic Trending) – Technology use among foreign-born Latinos continues to lag significantly behind that of their U.S.-born counterparts. The nativity differences are especially pronounced when it comes to internet use. While 85% of native-born Latinos ages 16 and older go online, only about half (51%) of foreign-born Latinos do so. When it comes to cell phones, 80% of native-born Latinos use one, compared with 72% of the foreign born.

Banco Popular Changing Name in Bid to Expand beyond Hispanic Market (Hispanic Trending) – Banco Popular is changing its name in Chicago to attract more non-Hispanic customers. The Puerto Rico-based bank with mainland headquarters in Rosemont will rename its 14 local branches Popular Community Bank beginning Aug. 9. If successful, the new name could be expanded to its 97 locations nationwide.

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Unidos por Haití con Canto y Baile

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Since the recent devastation that was cast upon Haiti, we have seen numerous corporations and individuals come together to offer support. Organizations such Latinos in Social Media worked with the AARP to match funds donated under #latism and tomorrow, Univision will air a special edition of “Sábado Gigante” with a star-studded line up for “Unidos Por Haití” relief. This will air across the United States and in 10 Latin American countries and feature artists like Alejandra Guzmán, Chayanne, Daddy Yankee, David Bisbal, Gloria Estefan, Graciela Beltrán, Luis Fonsi, Natalia of La Quinta Estación, Olga Tañón, Pee Wee, Ricky Martin, Shakira, Thalía and Willy Chirino, among others.

Other Latino artists like Shakira and Juan Luis Guerra will be participating in the MTV Telethon tonight and holding benefit concerts, respectively.

Mexico city will present ’Querida Haití, Haiti Chérie, Concierto en Solidaridad’ a benefit concert this Sunday and organizers have asked participates to bring items for donation to Haiti. The lineup for this presentation includes Djuvens Colas, whom is Haitian, and bands like  Yo i Yo, Estación Jamaica and Bombástica.

On January 31, the Dominican Republic will hold “Artistas unidos por Haití” which will feature more than 30 local artists in the merengue, salsa, pop and bachata music genres.

Our Latino communities both here in the states and around the globe are all pulling together for Haiti and the reach and support can be anticipated to be wider and larger than in past relief efforts. Social media and online news coverage have been instrumental in casting a wider net at much faster rates in terms of promoting relief efforts and technology has made it possible to better organize communities and individuals wanting to lend a hand.

What are some other things you’ll be doing or watching in support of our neighboring nation? Please let us all know by commenting below.

Heard About Latinos in Social Media?: A Q&A With Co-Founder Louis Pagan

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Louis pagan Following is a Q&A with Louis Pagan, co-founder of Latinos in Social Media.  He shares all about the Latinos in Social Media 3-city tour that begins in New York in early October, his perspective of how to reach Latinos online, and insights on the growth of this audience.  He, along with FH Hispania Plaza friend Juan Tornoe, and Nancy Perez are among the most influential drivers in connecting Latinos online. Hope you enjoy.  Thanks for your time, Louis! (Maribel Ferrer)

MF:   How did the concept of Latinos in Social Media come up?
LP:
  The concept of Latinos In Social Media (LATISM) came from a process of related events.  We first noticed the involvement of Latinos on Twitter and were impressed by their numbers and correlated that with a known need from businesses that expressed a lack of access to Latino content providers.  Our LinkedIn group was then established to reach professionals that may service this need.  The outcome was a directory of Latino based services and content provided by professionals and amateurs alike that we published recently. We evaluated our progress and identified a need for further growth.  Our answer was to expand our scope and unite Latinos who utilize social media as a means of networking and communication among bloggers, professionals and businesses.  We tackled various social media portals like Facebook, and Twitter in an effort to expand our base and received much interest from within our community as well as businesses interested in reaching the Latino market. The formation of the Latinos In Social Media ‘Heritage Tour’ was a natural outcome of our resources.  After New York, the tour will take to Orlando also in October and then to L.A. in early December and Houston in February 2010. For more updates on dates, visit the site.

MF: How did you determine which partners to engage?
LP:
 Social media is hard to measure and does not deliver any reliable metric.  What we looked for however, were individuals within each target state who wielded a noticeable influence on various social media platforms.  We looked at Twitter, Facebook and LinkedIn numbers to determine which individuals had impressive network access.  This process was critical as we had a limited time to develop a conference series during the impending Hispanic Heritage month and felt it would serve better to partner up locally with established networks rather than building that infrastructure ourselves.
We identified three individuals Juan Tornoe in Texas, Nancy Perez in Florida, and George Torres in New York.  Each of these individuals are well respected and experts in their fields.  They have helped grow LATISM in leaps and bounds.

MF: Why the need for such a tour?
LP: With 21 million Latino internet users, Latinos In Social Media serves as a voice and establishes a presence for Latinos in social media.  We are unprecedented and seek to pave the way for Latinos who are now proven to be the most tech-savvy and innovative demographic on the internet today.  We encourage innovation and leadership within our community and foster communication to further propel our vision of becoming the premier social organization for Latinos.  LATISM is made up of individuals whose passion is social media. What is also unique about LATISM is our ability to cross-promote laterally among one another, while at the same time reach other levels in order to provide services to businesses that are in search of Latino content providers.  We are bringing in individuals who are at the top of social media charts from bloggers to SEO providers to network gurus and consultants as well as heads of Latino outreach departments for major businesses to network and provide seminars aimed at social media and Latinos.

MF: Based on your experience, where are Latinos doing the majority of their social media networking?
LP:
 Maybe I look through rose colored lenses, but I see Latinos everywhere.  I find networks of Latinos on Facebook as well as Twitter and MySpace to be sufficient.  Latinos also can be found on QuePasa.com and various other narrow-visioned specific network providers like MiGente.  But, I think someone who is seeking out Latinos on these smaller, specialized networks should tread lightly and know what they are searching for specifically if they feel the larger networks will not provide them with the interest they are looking for.

MF: From your perspective, what are the top 3 most important things any marketer should know about Latinos in social media? (continues)

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Latinos and Twitter

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Latinos were doing social networking online long before the term was coined.  For our culture, online technologies just broadened opportunities to stay connected to family and friends, and as connectivity became more affordable, more Latinos where doing more online. But this is old news, as it is too well known that we easily navigate English and Spanish content, on our mobiles or computers, very frequently.

In the marketing space, a lot of our colleagues have been on board with Twitter for a while. (Hello Dieste, Latinworks, Juan Tornoe, LatinaLista and many others.) But for those who argue whether Latino consumers are catching on, like they say in Spanish, para muestra un boton.

While catching up on Despierta America yesterday morning, it was great to hear that Twitter came up during a gossip segment with Piolin related to Paulina Rubio.  Turns out the singer has been tweeting during the promo tour for her new CD, including a tweet on a burglary at her Miami home and about her appearance on the Piolin show—the leading radio show in L.A. and the U.S. Also interesting is the mix of Twittters she follows and who follow her as it provides a glimpse into her interests and circle of influence. 

Ana Maria Canseco, one of Despierta America’s anchors, also is on Twitter and has more than 200 people following her… in Spanish. She talks about events she attends, musings and comments about daily events, and even brands she’s working with.  Many more Latino celebs are also on, some more active than others: Ricardo Arjona, Juanes, etc.  Among them, acts like Wisin y Yandel with a younger following, have a larger number of followers (4,000 plus), and Shakira, whose audience reaches far beyond Latinos, has more than 25,000. Univision and Telemundo also are on Twitter… and I am sure this list grows every day.

Ivette and others on our team are avid users…As for me, I do have an account but I use it to follow and learn about others, instead of tweeting about me ;) Are you on?  Drop me a line and you may just get a new follower.

¡Viva el Celular!

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Last week was the 25th Anniversary of the first commercial cell phone call. It’s hard to believe that something so integral to our lives is just 25 years young. And it’s fun to look back on how much cell phones have changed.

The first hand-held cell phone, the Motorola* DynaTAC 8000X, weighed nearly two pounds and cost nearly $4,000; all it could do was make calls. Today you can get some phones for free, and they do everything from make calls to send videos to play music and TV. I’m still waiting for a phone that can make dinner – although some phones can even dial-up a restaurant for you, using location-based services.

According to the experts, one of the things that makes the cell phone so popular is the instant connection it provides to people around the world. So it makes sense that one of the most-devoted segments of cell phone users is U.S. Hispanics who use cell phones to stay in touch with friends and family far and wide, using both voice and data services.

Earlier this year, the San Francisco Chronicle reported that “recent surveys and research indicate that Latinos depend on their cell phones for more services than other ethnic groups, turning to it for messaging, downloading music, surfing the Web and e-mailing.”

According to a recent Pew Internet & American Life Project survey, U.S. Hispanics were the most likely group surveyed (at 54 percent) to say it would be difficult to give up their cell phone.

Cell phone companies and manufacturers have been hip to this for some time now, with many mounting elaborate campaigns to capture the attention of U.S. Hispanics. Many providers even offer menu options and applications in Spanish.

So tell us what you think? Can you live without your cell phone?

* = Motorola is a client of Fleishman-Hillard.

Online Growth and Defining the Opportunity

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Mediaweek wrote a piece about Hispanics online based on a new report from eMarketer. The report states that 52 percent of Hispanics are now online– 23 million users– beating out projections that only 20 million would be online by the end of the decade. Driving the growth, much like anything else in the demographic, are youth and U.S. borns. Marketers are paying closer attention to reaching connected Hispanics in what now seems to be an important 4th element of any media approach. For PR, online media is now just another form of reaching Hispanics, and in the same ranks as TV, print and radio. But as such, it requires the same precision, the same targeting and the same degree of careful study that makes any pitch or campaign earn their place in other Hispanic media.

According to the new edition of AdAge’s Hispanic Fact Pack, 30 percent of Hispanics spend more than 13 hours online each week. That metric alone does not tell a story: many could be clocking in the hours at work, for example. So what we need to know is which sites Hispanics gravitate to and why, who is the user and what intrigues them. The Fact Pack also includes three top ten lists about top web properties among Hispanics: English preferred’s top 10, Spanish top 10s and top 10 among all users. Then, there is the top 10 Hispanic websites lists. When looking at the content, while Univision.com, Yahoo Telemundo, Terra and search engines like Google pull a large base of Hispanics online, many also are navigating sites written in Spanish and developed outside of the U.S.. Now, from the standpoint of reaching out through a marketing campaign, those need to be weeded, since they don’t contribute much to domestic marketers. Also, Hispanics online consume English media too and many sites are available to them in the language. In all, the web is rich with options and Hispanics online know this. So how do we break through?

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A Latino E-Virus

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Nothing says that Hispanics are online in full force more than an email virus directed solely at them (and in Spanish). An item from People en Espanol reports that people have been getting viruses in emails that ‘deliver’ fatal news about the deaths of Luis Miguel, Shakira and/or Alejandro Fernandez. The emails appear to come from Televisa or CNN and are in fact vicious viruses. There is a lot of competing data about Hispanics online and their preferred language for navigation, but we know at least 33% prefer Spanish and market moves such as Impremedia gambling on Impre.com, Univision.com’s dominance and million of users, and even People en Espanol’s site all attest to the fact that the universe is large (also loyal judging for the growing ‘foros’ section on Univision.com). Of course, email is also heavily used among the group since it is a good way to stay connected long-distance. And while I have found no data to prove it, the incidence of hitting ‘forward’ seems to also be high, based on personal observations, so knowing about this virus can help prevent a further spread. Keeping in mind that the web has no geographical boundaries and the popularity of these artists beyond the U.S., there is no telling how many people could be taken by these false emails.

Hispanics Online 2.0

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A discussion has been brewing in our team about measuring the extent of the U.S. Hispanic audience in the universe that is Web 2.0. You see, as we conduct more OEO targeting Hispanics, it is becoming increasingly evident that traffic, like the nature of the Web itself, has origins all across geographical lines with some U.S. Hispanic readers navigating to Spanish-language content that originates outside of the U.S.

Like many other topics concerning the market, targeting online Hispanics is not clear cut. On the one hand, many Web sites developed for U.S. Hispanics do a very effective job of capturing the intended reader, be it because they are sites for brands, media and other content developed for this specific audience. Some examples are Univision.com, Latina.com and even certain blogs that pertain to the Latino experience in the U.S.

Yesterday, I saw a story about MySpace seeking advertisers for a U.S. Hispanic site or community and could not help but think of all the U.S. Hispanics who are already habitual users of the web 2.0 phenomenon. The story alluded to music as a big draw for this new community that seeks to attract Hispanics in the United States. No doubt they can get great audience numbers, but the truth is that MySpace — as the name suggests–is built on user interests and spans the globe, so naturally, the communities are likely already formed and users have not felt ignored since what lured them to the site is the ability to exchange and interface with content. As they recognize, they already have significant U.S. Hispanic users– not sure they would deifne themselves as that, so much as by what they do on the site.

Now, as disclaimer, I know MySpace from the research standpoint. But I suspect that traffic will not only come from the defined target audience of U.S. Hispanics, but rather from people connected to the culture and even those on the outside who follow Latino music.

Reaching U.S Hispanics online is very interesting and a great exercise in strategy for marketing, public education or political campaigns. A recent article in La Politica talks more about candidates’ efforts. Our team knows that Hispanics gravitate to good content much like any other user, and we know the limits of Spanish-language content and the bilingual nature of U.S. Hispanics online. But the better and more intriguing content that builds on genuine reader interests attracts Spanish or English-speaking ’Hispanics’ from across the globe.

Two-way Communications

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I listen to Spanish-language radio every morning on my way into work, usually the AM news-talk station. Because such stations typically serve a dual role as community advocates, the one I listen to often features guests from various non-profit organizations offering tips and advice on everything from immigration law to buying a home, to health and nutrition.

More often that not, each guest provides a phone number people can call for help and more information. I know these numbers are used, because it’s not unusual for listeners to call in requesting the phone number of a guest they heard earlier that day or even in previous days. This got me thinking about two basic, yet critical best practices for Hispanic market communications:

1. Keep the conversation going. It’s shocking how many companies send out Spanish language press releases or have a Spanish-speaking spokesperson conduct an interview, without having a place to send people to for more information. If you want to be successful in reaching Spanish-speaking customers you need to invest in the infrastructure, which means providing access to Spanish-speaking telephone representatives or a Spanish-language micro site to tell your story, offer assistance or close a sale. If you are not providing that support, your efforts in Spanish-language media will have limited, if any impact.

2. Know your audience. Even in this high-tech age of WAP sites, social networking and virtual worlds, some members of your target audience will always prefer the human interaction of a phone call – particularly when it comes to buying something or sharing personal information. If you’re trying to reach Hispanics who may not be online (often less acculturated), make sure to have a phone number they can call or a bricks-and mortar place to send them to for more information. This will only increase your chances of making a meaningful connection.

A Guest Post from LaPolitica.com

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Long-time Hispanic marketing blogger and political enthusiast Luis Clemens has a new, timely blog about the intersection of Latinos, culture, marketing and politics. With all that is happening in the arena and the line up of presidential candidates debating on many topics of deep interest to Hispanics, LaPolitica.com is a fresh, new, much-needed forum. Luis contributes the following post, originally published as his inaugural editor’s note, to readers of FH Hispania Plaza. Congratulations on your new blog Luis, and happy, content-rich countdown to the 2008 election.
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Latino political marketing in presidential elections got its start in 1960 when Jacqueline Kennedy recorded a television ad in her prep-school Spanish touting the candidacy of her husband. The production quality is lousy but the message is clear, ’¡Qué Viva Kennedy!’

Nearly fifty years later there is one Hispanic presidential candidate, two Latino campaign managers and three contenders who have already purchased Spanish-language media.

Hispanic online, print, radio and television media outlets are ramping up their electoral coverage. Many are going beyond reporting and actively encouraging their audience to become citizens and register to vote. Spanish-language radio disc jockeys nicknamed ’Piolín’ and ’El Cucuy’ are becoming full-blown political players. Presidential debates are conducted in Spanish and simulcast in Spanish. Latino English-language bloggers are receiving paid political advertising.

Against this backdrop, we launch La Politica one year before the 2008 elections.

There is some sort of seismic shift in the American political landscape. Indeterminate and unpredictable, yes. But, there is movement.

Enough to spur Latino voter turnout? Enough to tilt the presidential elections one way or another? Enough to encourage investment in Hispanic political advertising?

I don’t know. I leave the business of predictions to others.

My business, my obsession, my passion is news and analysis. I promise to work like crazy to keep readers informed of the full range of political communications efforts targeting Latino voters at the national, state and municipal levels. And we will cover the political issues that matter to Latino voters: the economy, education, health care, the war in Iraq, relations with Latin America and, of course, immigration. Indeed, we will report on the intersection between Hispanic media and politics.

A dash of opinion – someone else’s, that is – will close each weekly newsletter.

And please share your own opinions about the newsletter, politics and Hispanic political marketing at our blog.

Let’s become part of the political conversation.